How DWP Technologies helped Novartis Pakistan reduce its printer fleet by approximately 80%
In 2020, Novartis Pakistan set out to streamline its printing infrastructure to reduce operational complexity and improve efficiency.
The organization was managing a large number of distributed printing devices, resulting in increased management overhead, higher procurement and maintenance costs, limited user mobility and greater dependency on IT for routine print management.
DWP Technologies worked with Novartis Pakistan to address these challenges through a tailored Managed Print Services (MPS) strategy.
The engagement transformed the organization’s print environment through fleet optimization, centralized management and user mobility, ultimately resulting in an approximately 80% reduction in the existing printer fleet.
The Challenge: Simplifying a Distributed Print Environment
Managing a distributed printer fleet had become increasingly complex for Novartis Pakistan.
An overextended and inefficient fleet was contributing to higher procurement and maintenance costs, while the lack of mobility and flexibility in printing created additional limitations for users. Routine print management also required greater involvement from IT.
The challenge was therefore not simply to reduce the number of devices, but to create a printing environment that was easier and more efficient to manage.
Transforming the Print Environment
DWP Technologies designed and implemented a Managed Print Services strategy tailored to Novartis Pakistan’s operational requirements.
A key part of the transformation was fleet optimization, which reduced the existing printer fleet by approximately 80% and created a more streamlined printing environment.
Managed print software was also implemented to provide centralized control and reporting, giving the organization a more structured approach to managing its print infrastructure.
To improve mobility and flexibility, Print on the Go enabled employees to print seamlessly from any location.
At the same time, routine print management processes were simplified, reducing dependence on IT support for day-to-day print requirements.
From a Large Printer Fleet to a More Efficient Operation
The implementation delivered measurable operational and business benefits.
The approximately 80% reduction in the printer fleet created a streamlined and easier-to-manage printing environment.
Infrastructure optimization reduced both capital and operational expenses, while standardizing the print environment helped reduce purchasing complexity.
Employees gained greater flexibility through Print on the Go, while simplified routine print management lowered day-to-day IT support requirements.
Together, these changes enabled Novartis Pakistan to modernize its printing infrastructure while improving efficiency across day-to-day operations.
A Managed Print Relationship That Continues Today
The engagement has continued beyond the initial implementation.
Following the global acquisition of Novartis Pakistan by International Investment II Limited, the local entity began operating as Nouveaux Pharma Limited (NPL) in 2026.
Despite this transition, the organization has continued its Managed Print Services engagement with DWP Technologies, with the agreement being extended in 2026.
This continued partnership reflects the long-term value and effectiveness of the implemented solution.
More Than Device Replacement
The engagement went beyond simply replacing printing devices.
DWP Technologies worked as a strategic Managed Print Services partner, supporting Novartis Pakistan across consultancy, fleet optimization, centralized print management and user mobility.
The result was a scalable solution that reduced the printer fleet, simplified print management and continues to support the organization’s operational requirements.
